Effective Date: May 26, 2025

1. Introduction

These Payment & Refund Terms and Conditions ("Terms") govern all payments processed by Destination Destiny LLC ("Merchant"). By making a payment, you ("Customer") acknowledge that you have read, understood, and agree to these Terms.

2. Definitions

Merchant: Destination Destiny LLC, the business providing goods or services and accepting payments. Customer: Any individual or entity purchasing goods or services from the Merchant. Refund: A return of funds to the Customer for a previously completed payment. Reversal: A transaction adjustment that removes the original charge from the Customer's statement rather than issuing a separate refund line. Partial Reversal: A reduced charge replacement on the Customer’s statement for partial refunds. Card Refund: A refund issued to a credit or debit card transaction, processed through the card network back to the original payment card. A reduced charge replacement on the Customer’s statement for partial refunds.

3. Payment Processing

All payments are securely processed through Stripe, our third-party payment processor. Payments must be completed in full before goods or services are delivered. Certain transactions may be flagged for manual review by Stripe due to elevated risk, which can delay fund availability and, consequently, delivery timelines. Funds generally settle and become available within 1–2 business days for transactions not subject to review. Minimum and maximum payment amounts may apply and will be displayed at checkout.

4. Refund Policy

Refunds are issued at the sole discretion of the Merchant and may be full or partial based on the circumstances and any applicable Merchant policies (e.g., 30-day return window).The Merchant may deduct restocking or administrative fees from the refunded amount, if specified in a separate Merchant policy. Refund requests must be submitted to the Merchant’s customer support within 30 days of the original transaction, unless otherwise agreed.

5. Refund Processing

Refunds typically take up to 10 business days to appear in the Customer’s bank account, depending on bank processing times. Refunds may appear as reversals or partial reversals on bank statements rather than separate refund entries. If a refund is not visible after 10 business days, the Customer should: Contact their bank with the transaction reference number provided by the Merchant. Or reach out directly to the Merchant’s support team for assistance. For card refunds, Customers may request ARNs or STANs from the Merchant to facilitate tracing with their bank.

6. Non-Refundable Fees

Payment processing, Connect, and currency conversion fees charged by Stripe are non-refundable and are absorbed by the Merchant. Customers acknowledge and agree that these fees will not be reimbursed in the event of a Refund. These non-refundable fees cover costs associated with fraud protection, network fees, and payment security.

7. Contact Information

For any payment or refund inquiries, please contact Destination Destiny LLC:

Phone: +1 321-321-6881

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

8. Acceptance

By making a payment, the Customer confirms that they have read, understood, and agreed to these Payment & Refund Terms and Conditions of Destination Destiny LLC. Continued use of our services constitutes ongoing acceptance of these Terms.